Last updated: September 18, 2026
Returns
We accept returns of the Sonaveil Eclipse within 30 days of the delivery date. To be eligible for a return, the device must be unused, in its original sealed packaging, with the hygiene seal intact and all included components (device, charging cradle, dust cover, and printed materials) present. Because the Eclipse is a personal skincare device that contacts the skin, we are unable to accept returns of devices that have been opened or used, for hygiene and safety reasons.
Replacement treatment heads and other consumable accessories are final sale once opened.
How to Start a Return
Email info@sonaveil.co with your order number and the reason for your return. If your return is accepted, we will send you a return authorization and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your receipt; we cannot issue a refund for a return that does not arrive.
Refunds
Once we receive and inspect your return, we will notify you by email whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges, if any, are non-refundable. Please note that it can take additional time for your bank or card issuer to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@sonaveil.co.
Refunds for orders placed with a discount code are issued for the amount actually paid.
Damaged, Defective, or Incorrect Items
Please inspect your order on arrival. If your Eclipse arrives damaged, is not working when first set up, or you received the wrong item, contact us within 7 days of delivery at info@sonaveil.co with your order number and photos of the item and packaging. We will make it right with a replacement or refund at no cost to you.
Exchanges
The fastest way to get a different item is to return the one you have, following the steps above, and place a new order once the return is accepted.
Order Cancellations
Orders can be cancelled for a full refund if they have not yet shipped. Email info@sonaveil.co as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but it may be returned under the terms above.
Questions
For any questions about returns or refunds, contact us at info@sonaveil.co.