Last updated: September 18, 2026
Processing Time
Orders are processed and shipped within 2 business days (Monday through Friday, excluding U.S. holidays). Orders placed after 12:00 PM Arizona time on Friday, or over the weekend, begin processing the next business day. You will receive a confirmation email when your order is placed and a second email with a tracking link the moment your Eclipse leaves our warehouse.
Shipping Within the United States
We currently ship to all 50 U.S. states. Shipping options and costs are calculated at checkout based on your address and the delivery speed you select. Standard shipping typically arrives within 3 to 7 business days after your order ships; expedited options, where available, are shown at checkout with their estimated delivery windows. Delivery estimates are provided by the carrier and are not guaranteed.
We are unable to ship to P.O. boxes or APO/FPO/DPO addresses at this time.
International Shipping
We do not currently ship outside the United States. If you would like to be notified when international shipping becomes available, email info@sonaveil.co.
Tracking Your Order
Use the tracking link in your shipping confirmation email, or visit Track My Order to look up any order using the email address you ordered with. Tracking information can take up to 24 hours to update after the label is created.
Delays, Lost, or Damaged Shipments
Once a package is handed to the carrier, transit times are outside our control, and weather, carrier volume, or holidays may cause delays. If your tracking has not updated for 5 business days, or your package is marked delivered but has not arrived, please check with neighbors and your building's mail area, then contact us at info@sonaveil.co with your order number. We will work with the carrier to locate the package and, where a shipment is confirmed lost or arrives damaged, send a replacement.
Address Changes
Please double-check your shipping address at checkout. If you need to change it, email info@sonaveil.co immediately; we can update the address only if the order has not yet shipped. We are not responsible for packages delivered to an incorrect address provided at checkout.
Returns
For information about returning an order, please see our Refund Policy.